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MINDBODY is a versatile software platform widely used by small yoga studios, fitness facilities, gyms, wellness studios, and pilates …
Starting at $129 per month
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What is MINDBODY?
MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform…
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Pricing
Starter
$129
Cloud
per month
Accelerate
$259
Cloud
per month
Ultimate
$399
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Mindbody Demo | Cuker Agency
YouTube
MindBody Expo 2016 Video Demo
YouTube
Booker Quick Demo
YouTube
Mindbody login
YouTube
CrossFit | Mindbody Sign-In Reservation DEMO
YouTube
MINDBODY to Zoom Integration & Automation Live Demo
YouTube
Product Details
- About
- Tech Details
- FAQs
What is MINDBODY?
MINDBODY Video
There are infinite reasons for starting a fitness, wellness, or beauty business. What's yours?
MINDBODY Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.
Reviewers rate Support Rating highest, with a score of 6.
The most common users of MINDBODY are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
MINDBODY is a versatile software platform widely used by small yoga studios, fitness facilities, gyms, wellness studios, and pilates studios to streamline their business operations. Users appreciate its robust capabilities, allowing them to effectively manage various aspects of their company. From logging attendance and processing purchases to handling payroll and overall company management, MINDBODY is considered one of the most powerful and comprehensive solutions available for running a health and fitness company. However, due to its complexity, users need sufficient time to set up and fully utilize all its features.
One key benefit of MINDBODY is its compatibility with complementary software, which enables users to enhance their studio's operations and efficiency even further. Additionally, the availability of a mobile app allows for a seamless user experience on-the-go. MINDBODY serves as a booking and reporting system, client management software, and technology hub for fitness and yoga studios alike. Across multiple departments within a company, it facilitates scheduling, note-taking, lead tracking, client management, sales reports, and merchant processing.
While MINDBODY provides excellent functionality for many businesses, some users have encountered challenges such as increased subscription costs or difficulties in obtaining support during setup. Nevertheless, its API integration offers the ability to connect to third-party interfaces servicing fitness studio partners. Furthermore, the MINDBODY business app and online software are valuable tools for managing bookings and customer data effortlessly.
MINDBODY caters to various essential functions within organizations including website management, finance tracking, customer retention strategies, marketing campaigns, sales analytics, retail product inventory management, as well as the creation of private and class schedules. It serves as a client management system with point-of-sale capabilities while also providing reporting options that enable owners to track statistics and assess performance effectively. Businesses rely on MINDBODY for convenient check-ins processes for clients, purchasing transactions, booking studio rentals, and day-to-day operational management.
In the realm of fitness facilities and gyms, MINDBODY plays a pivotal role in client management, membership tracking, payment processing, class scheduling, and personal training organization. Yoga studios find it exceedingly useful for attendance tracking, managing class packages, and generating instructors' time sheets. Similarly, pilates studios benefit from MINDBODY's functionalities that allow clients to sign up for classes, purchase packages, cancel reservations as well as enabling instructors to take notes on clients effectively.
Beyond fitness and wellness centers, MINDBODY is employed in various industries. For example, it serves as comprehensive gym software facilitating functions such as maintaining client databases, scheduling appointments, sending emails, and managing memberships. MINDBODY is also utilized as clinic software for booking appointments, taking notes, scheduling treatment rooms, and managing practitioners.
One notable feature of MINDBODY is its integration with Constant Contact, enabling users to stay in touch with their clients effortlessly. Reviewers have found MINDBODY particularly useful for class registration and workshop sign-ups in their wellness studios. Customers appreciate the convenience of using MINDBODY for managing their wellness studio's operations and streamlining their business functions. Whether it's tracking attendance, managing memberships and appointments, or generating detailed reports, MINDBODY provides a comprehensive solution for businesses in the health and fitness industry.
Overall, MINDBODY serves as an all-in-one platform that simplifies various aspects of running a health and fitness company. From client management to financial tracking, class scheduling to reporting analytics, this robust software enables small businesses to operate efficiently and effectively. While some users may experience challenges during setup or encounter increased subscription costs, the majority find value in the extensive features and capabilities offered by MINDBODY.
Intuitive User Interface: Users have found the user interface of MINDBODY intuitive and easy to use, with many reviewers stating that it made tasks such as billing, uploading documents, and creating logins straightforward. Several users appreciated the ease of finding gym/organization and booking classes, highlighting the intuitive user interface as a positive aspect of MINDBODY.
Robust Features: The full-service offering of MINDBODY encompasses client management, point of sale, class scheduling, and auto e-mails, which has been highly valued by users. They mentioned that MINDBODY offers a plethora of capabilities all in one spot, making it a convenient and comprehensive solution for their business operations. Additionally, users appreciated the variety of classes offered by MINDBODY and its ability to manage online schedules effectively both in browser and app form.
Helpful Customer Support: Users praised the excellent customer service provided by MINDBODY, mentioning that it was helpful and responsive in addressing their needs. The availability of live customer support and the knowledge and expertise of the support team were highlighted as positive aspects. Furthermore, several reviewers highly appreciated the availability of technical support from MINDBODY in resolving any performance issues with the software and providing frequent updates until those issues were resolved.
Inflexible and Outdated User Interface: Some users have found the user interface of MINDBODY somewhat inflexible and outdated, suggesting that it could be more modernized to improve the overall user experience.
Difficulty with Building Integrations: Several users have expressed difficulty in achieving the correct operational workflow and outcome when building integrations with other software using the Public API system. This has hindered their ability to seamlessly connect MINDBODY with their existing tools.
Lack of Customization Capabilities: A number of reviewers have mentioned the need for more customization capabilities within MINDBODY. They desire features such as the ability to build queries for customized reports and a greater level of control over various aspects of the software's functionality.
Based on the reviews, users recommend the following:
- Give yourself 6 months to learn the software, as it may be difficult at first but gets easier over time.
- Consider the specific needs of your business before deciding to use MindBody. It is highly recommended for fitness facilities, appointment/class-based businesses, boutique fitness studios, and high volume spas with additional components like cabanas. However, it may not be suitable for multi-purpose health clubs. Also, check for cost-effective and all-inclusive options before committing to MindBody.
- Utilize customer support and training resources. Many users praise the assistance provided by MindBody's customer support and recommend engaging with them for any questions or issues. Ensure that everyone in your organization is fully trained on how to use the software and consider attending training sessions and demos tailored to your specific needs. Stay on top of service desk tickets as there are rarely issues with the system.
These recommendations highlight the importance of investing time in learning the software, understanding your business needs, and taking advantage of available resources to optimize your experience with MindBody.
Attribute Ratings
Reviews
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April 04, 2022
More to be desired.
We utilize Mindbody for all aspects of our company. Booking classes, checking in members, etc. Mindbody's branded app is very minimal and extremely chaotic. The business has very limited access to helping clients when there is an error (which is quite a lot) and MB support is not exactly quick. Reporting is still a bit subpar. You have to have loopholes in order to do what should be easily accessible items. The business app does not transfer over any signatures that the client signs to the main database website version. Overall the system is good but not great.
- Billing
- Uploading of documents
- Creating log ins (if not already a MINDBODY user at another location).
- Reports.
- Customer service wait time - bring back the chat.
- Scheduling classes.
- Allowing rooms to be visible to public.
March 31, 2022
Before signing on with Mindbody, make sure there isn't a better option for your business
I have had an endless number of problems with MINDBODY since I started using it about 5 years ago. Almost every year, my subscription cost has gone up. Everytime I need help with something, it is almost impossible to get someone on the phone who is actually able to help. MINDBODY is incredibly confusing to set up. I am really good with computers, but someone who isn't would have a terrible time setting up the software to use in their business. MINDBODY only works with one or 2 different credit card processing companies. You will not be able to choose your own to use unless you want to do double entries of all sales. Sometimes the reports that are generated in MINDBODY have mistakes. And there have been days when we were unable to take payments because there was a problem with MINDBODY that was outside of our control. My business runs on the MINDBODY software and switching to something else would be an absolute nightmare, so I continue using it. But i would definitely look into something else if you are thinking about using MINDBODY.
- Cloud based.
- There is an app for your phone to see the schedule.
- There is a marketing suite.
- Better customer support.
March 02, 2022
Review of MINDBODY from a 5 Year Old Business
We use MINDBODY as a way for our clients to sign up for classes, review their accounts, and operate our branded app. We also use MINDBODY to record our sales, clients' information, create reports, sell merchandise, and check in our students.
- MINDBODY has a plethora of capabilities that range from something as simple as check in to more complex as reports. All in one spot.
- MINDBODY has an over-the-phone support time and major of their team members are well versed and educated.
- MINDBODY allows for you to cooperate with both your clients and your staffs needs.
- There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes.
- The MINDBODY branded app connection needs more attention.
- Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature.
Score 1 out of 10
Vetted Review
Verified User
Scheduling, client accounts, billing, bookings, reporting, analytics, POS... Mindbody is supposed to be used for all business functions, including website, finance, customer retention, marketing, sales, emails, analytics, retail products, private and class schedules... It fails at ALL. Constant errors, unreliable data, missing information, incomplete records, terrible website, slow loading, no updates, HORRIBLE CUSTOMER SUPPORT
- Nothing
- Bad support
- Breaks down
- Horrible customer support
- Terrible data retention
- Useless reporting
Score 1 out of 10
Vetted Review
Verified User
I wanted to onboard my entire team onto Mindbody. I was using another app for years but I was suckered into buying from a salesman.
- Marketing
- Customer service
- On boarding
- Delivering the product
Score 1 out of 10
Vetted Review
Verified User
I have been six years with Mindbody. [In my experience,] the agents are poorly trained. I know more than an average agent and have finally learned to ask the question are you 100% sure. If they say "I think so" it will be a disaster. You always then have to ask them to go to a senior agent to be 100% sure so that it doesn't cost me time and money, which it has on numerous occasions. If you don't' know something let the client know you need to speak with a senior agent to be sure. The wait times are ridiculous. Asking me to go online to find my answer is insulting. I pay over $200 U.S. a month and I should be able to talk to an agent when I need. Fastfwd six years and we are over a year into a pandemic (15 months to be exact). I've had to close my business three times in the last year here in Canada. Every part of Canada has had to shut down at some point. I needed to extend everyone's drop-in passes three different times and the first time caused me so much time and stress. So when I shut down a second time and had to re-open I made sure I spoke to an agent and had them be 100% sure how to do this efficiently. Over two hours of back and forth with different agents they helped me run the right report. Ffwd a third time I called in again for another closure/reopen as I was so confused the second time about the process I needed a refresher what to do. Again the agent has no idea. How on earth in the middle of a pandemic in north America where Mindbody is a huge client do the agents NOT know how to run this report by now? Come on speak to your agents. Every single fitness / dance type of business has to extend passes. At this point why is this so painful that management doesn't communicate important time saving information to their employees? The amount of back and forth in the last six years I've had to deal with MINDBODY, what I can say is, [in my opinion], expect major frustration. For such an expensive software that does all it does, you'd at least think their customer service reps would be trained in things like "never say I don't know or I think so"? Come on. Customer service 101 - I don't know the answer but I will find out for you.
- Marketing reports
- The app
- Customer service on so many levels
April 20, 2021
MINDBODY is the hub of our business
We use MINDBODY as a CRM system, point of sale, payment processing, mobile app development, marketing suite, and customer signup system. Long story short, we use every service that MINDBODY directly offers or has offered in the past.
- Full-service offering
- Customer service
- Problem solving
- Lower fees with payment processing (we would save money with another provider)
- Business app updates and responsiveness
- Rebuilding the code to avoid so many workarounds with software additions
April 23, 2020
MINDBODY makes life easier!
Mindbody is used in our organization for client database, scheduling, emailing, etc. It allows all employees to keep track of all business aspects of the organization and gives clients and members the ease of scheduling and maintaining their membership and appointments at the gym. The reporting options are phenomenal and allows others to gauge their stats.
- Scheduling is a breeze.
- Reporting is customizable and thorough.
- Excellent customer service.
- User interface could be a bit more modern.
- It would be nice for management to be able to make a field required.
- A bit pricey.
March 17, 2020
MINDBODY is a GAME CHANGER!!!
We use MINDBODY for checking in to classes at our gym.
- Check-in to classes is made easy!
- Payment to instructors is easy to determine.
- Reports for better business is possible!
- I really haven’t had any problems with it since they added the ability to switch between multiple locations without signing in and out.
This is the primary software we use within the company. It has allowed us to centralize almost every process we have with client interaction (billing, attendance, marketing, scheduling, etc). Previously we were spread across platforms for these. MINDBODY has allowed us to save time and use these tools more effectively because they are all integrated.
- Lots of integrations
- Analytics
- All in one solution
- Learning curve
- Forced to use 1 electronic payment processor - others won’t integrate
- Main service rep has changed many times
March 09, 2020
Loyal user for 8 years
I have a small yoga studio business. MINDBODY online is the software program that I use to log attendance, make purchases, and do payroll. I like the reporting section for bookkeeping purchases. I have had this software for eight years. At that time, I have trialed Wellness Living and Thryv. MINDBODY is the only one that meets my needs.
- Dominant market share of apps
- Live customer support
- Longevity in the market
- Reputation
- Very expensive
- Long-winded ways of navigating system
- Conference costs are super expensive
March 09, 2020
Business Community Focus
MINDBODY is our primary booking system at our fitness studio; our whole business is based around its functionality.
MINDBODY helps us a lot with visibility to the general public, something that our boutique studio could not afford to budget for, along with running costs.
- Public Visibility
- Ease of Use
- Help Desk Availability
- Business Specific Work Around Options
- Business Specific Reporting
- Warning for System Upgrades that Affect Business Settings
March 09, 2020
MINDBODY is the best at what they do!
Our business uses MINDBODY as our client management system. It's our point of sale system, so all sales and transactions go through MINDBODY. We use it to run most reports, keep track of employees, receive reviews, and our class schedule. We also use the business app that corresponds with it and the consumer app.
- Client management
- Point of sale
- Class scheduling
- Retail inventory
- Rewards program
- Client outreach
We use MINDBODY as our booking software and for our hourly employees' time clock. We use their business app as well as the online software to manage all bookings and customer data. The employees record their time in the time clock, but we use a separate provider for payroll.
- maintaining customer information
- credit card processing
- class booking
- Lots of areas for improvement in managing memberships and different types of payments by the same customer
- Phone customer service often has very long wait times
- Expensive
We use MINDBODY to check in clients, make purchases, rent our studio, pretty much everything to do with running our business day-to-day.
- Tracks sales
- Manages class schedules
- Helps bring in new clients
- Some processes are not initially intuitive and take some training to learn.
- The price could be a little lower to help small business owners succeed.
- Some sort of alert when a client creates a profile and already has one.
- A way to view which clients haven't signed a waiver when logged into the staff computer.
March 06, 2020
Experienced MINDBODY review
We use MINDBODY throughout our entire organization to organize our membership, do billing, process payments, track workouts, and track and schedule classes and health programs.
- Auto E-mails: In our previous software, we did not have the ability to set up auto e-mails.
- Payment Processing: We have the ability to set our members up on auto-pay, and it is extremely simple to set up.
- Database: The unlimited database lets us keep members in our system archive forever. This is handy in our rural environment due to regular member re-joins.
- Service: It can be difficult to deal with customer service when you know more about the software and functionality of it in your facility than the person on the other end of the line.
- Setup: Due to the fact that you don't know everything there is to know about the software when you make the transition, you need a follow-up setup appointment about a year into using the software. They tell you that customer service will help but truly, at a year in, you know more than the front-line service agents.
- Point of Sale: Not handy to use. Navigation is time-consuming when you are trying to ring up members if not on auto-pay.
February 04, 2020
MINDBODY is GREAT, if you learn it
MINDBODY is currently being used by multiple departments within our company. Our front desk uses it primarily for scheduling the fitness and IV therapy side of our practice while also using it as our prime POS software for all charges and collections. Our fitness provider and health coaches use it for note taking and scheduling as well. Sales staff can use it for lead tracking and client management. Our accounting department uses for running sales reports and merchant processing.
- Scheduling of classes and services.
- Reporting features.
- System modernization.
- Email marketing.
October 16, 2018
Fancy but not worth it.
Score 1 out of 10
Vetted Review
Verified User
We used MINDBODY as a point of sale for recurring gym memberships.
- It has a lot of of bells and whistles
- Easy to learn
- Can run several reports.
- Constant very substantial rate increases
- Customer support is lacking.
April 16, 2018
MINDBODY streamlines business at a price
MindBody is used at our yoga studio to track attendance of students as well as track the class packages they have purchased. Instructors' time sheets are generated from this information.
- Tracks the use of class packages purchased by students at our center. It easy for both instructors to use and for students to see where they stand with their purchased packages.
- Tracks the number of students in classes to generate time sheets for instructors.
- Generates helpful reports such as one for students who have not attended in a while.
- Would like to customize time sheets which are generated.
- Would like ability to back up information on a weekly basis so when MindBody is down I can access needed information.
January 03, 2018
MINDBODY has great time saving features!
We have been using Mindbody since 2011. It has had a few evolutions through the years, but I really like all that it has to offer. We have used the following components:
The reports are easy to use and comprehensive. Some of the features offered may be more than you need and can sometimes complicate the setup and problem solving, but the technical support is off the charts. Yes, sometimes there may be a long hold time, but they have started the call back option which is great.
The only thing missing for me would be payroll integration to the payroll service I use which is called Gusto. Currently, I have to manually input the data into the payroll service. It would be great if those two systems could just talk to each other. I know Mindbody integrates into ADP and some others, just not the one I use.
- Scheduling (including allowing online scheduling)
- Payroll
- Classes
- Workshops
- Services
- Marketing
- Constant Contact integration
- Text and email confirmations and reminders
- Product sales, tracking, and inventory
- Online product sales
- and probably some of the other features I am not thinking about right now.
The reports are easy to use and comprehensive. Some of the features offered may be more than you need and can sometimes complicate the setup and problem solving, but the technical support is off the charts. Yes, sometimes there may be a long hold time, but they have started the call back option which is great.
The only thing missing for me would be payroll integration to the payroll service I use which is called Gusto. Currently, I have to manually input the data into the payroll service. It would be great if those two systems could just talk to each other. I know Mindbody integrates into ADP and some others, just not the one I use.
- Ease of use
- Technical support
- All encompassing
- Needs to have the ability to deposit to multiple bank accounts
- Integration with Gusto payroll services
November 30, 2017
Nothing on the Market compares to MINDBODY's premium product
At my previous organization, we used Mindbody's API to connect to our own interface to help service our fitness studio partners that were using Mindbody to service their clients. Though the API brought its own obstacles, it allowed both our company and Mindbody to be able to service both of our clients more seamlessly.
- Mindbody allows end-users the convenience of an easy to use booking platform and app.
- Mindbody allows their clients to derive insights from their bookings such as total sales, new clients, etc.
- Mindbody compiles loads of various features that allow you to service your business from one single platform with analytics, marketing, reservation systems, POS, and more!
- Pieces of Mindbody's UI (specifically the reservation system), has always seems a bit outdated. Though, with the upgrades they have made to other areas of the platform, maybe the UI will receive a facelift soon too!
- From an end-user perspective, I do not like that there is not a central log-in. If I use different companies that all use Mindbody, I have to create a different login for each. Even though the email and password can remain unchanged, I still have to repeat that process each time.